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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9137
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Please could you advise as to why my FZA81 stand up freezer

Customer Question

Please could you advise as to why my FZA81 stand up freezer is not freezing the top half of the unit.
thank you
Eveen
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi eveen, I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
How old is your freezer is?
Also is there any heavy frost on any of the walls inside especially the rear wall?
Can you hear the fan at all?
Thank you for your patience!
Tech Michael
Customer: replied 2 years ago.

Hi Michael,

thanks for getting back to me.

There is only frost on the lower half of the back wall. It does not have any history of over freezing.

The unit is only 5 years old.

Yes I can hear the fan.

Is it possible that there are 2 thermostats and that the top one is dead?

Expert:  Michael replied 2 years ago.
Thank you, ***** ***** I know this is a frost free unit but 35 years of experience in refrigeration lol...This may very well be a defrost issue and there are a few parts that will need to be checked and replaced. I usually tell most of my customers, once you are going through the trouble to take it all apart may as well replace the Defrost timer, the heater element and the sensor.
But before you spend money on any of that. You need to defrost the whole thing with the door open for 24 hours.
Then clean up any standing water. Next plug it back in and let me know what happens over the course of a week.
If it doesn't frost up Great no issues.
But if it does this again please let me know and I will direct you on where to get those parts and how to complete this. Sometimes even frost free units will do this depending on outside humidity and temp.
PLEASE RATE KINDLY BEFORE CLOSING THIS PAGE, so your question will NOT close or TIME OUT ;-)
No additional cost to you to rate and then I will stick with you until this is fixed and working as it should.
Thank you and have a great day!
Tech Michael

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