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JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 1677
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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I had the problem of the check water light coming on before

Customer Question

I had the problem of the check water light coming on before and I contacted you and was advised to tip the washer backwards. This worked but does not seem to be working now
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.
KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and how old is it ?

JACUSTOMER-jdrfy0f6- :

SMS50T02GB/13 Almost 2 years old

KevinWhiteJA :

OK

KevinWhiteJA :

you will have to pull the dishwasher out and then remove drain pump..locate the impeller and clean everything from inside

KevinWhiteJA :

Usually tipping it backwards works however, as it has not worked so you have to clean it completely

KevinWhiteJA :

you can also use sponge to remove any excess water from the base

KevinWhiteJA :

after it has been cleaned completely it should work

KevinWhiteJA :

let me know how it goes

JACUSTOMER-jdrfy0f6- :

How do I remove the drain pump? It seems to be covered by plastic which is moulded to the bottom of the washer

KevinWhiteJA :

You will have to remove the side panels

KevinWhiteJA :

then check if anything is leaking

KevinWhiteJA :

you can remove the bottom front panel of the unit

KevinWhiteJA :

to clean the drain pump

JACUSTOMER-jdrfy0f6- :

........I have removed bottom panel. How do I get the pump out?

Expert:  JamesI replied 3 years ago.

Hi Tom, is the dish washing displaying this mid cycle or will it not fill up or is it full of water and refusing to drain?

Expert:  JamesI replied 3 years ago.
Hi Tom, has the issued been resolved, or do you require assistance?
Expert:  JamesI replied 3 years ago.

Hi Tom, I havent heard back, can you confirm if the issue has been resolved and that I can close this case down?

If you need anything further please let me know.