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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Purchased an Admiral 21AD/W Fridge Freezer 18/07/2000. It has

Customer Question

Purchased an Admiral 21AD/W Fridge Freezer 18/07/2000. It has been fantastic.
Now got a problem with the ice making unit. Motor runs to expel ice but ice container becomes solid with ice and prevents operation. Worried that motor will be strained and have no idea how to reset to get back to normal operation???
Have turned off freezer section, cleaned throughout, turned temperature setting to very very low, tried outher higher settings up to midway. But problem exists,
Would appreciate your help ???
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi sorry to hear that.
Are you speaking of the door dispenser motor?
Also what exactly is going on at this moment with it and where is the ice forming?
One more thing, does it appear as if the water that enters the ice cube tray is over filling?
Thank you
Tech Michael
Customer: replied 2 years ago.

Sorry Michael - I am not able to continue as I cannot sign up to monthly payments and i see no way of continuing without agreeing to some kind of monthly payment for an insurance - sorry have got to find a way out of this

Fred.

Expert:  Michael replied 2 years ago.
Hi Fred, you dont need to sign up for monthly service,Please look carefully.
Thank you
Tech Mike
Customer: replied 2 years ago.

Michael,


 


Thanks for your concern, I have been caught out in the past so please excuse my caution. Have spoken to Customer Service and they have deleted my account and assured me that no payment will be charged.


I have given a telephone questionnaire response and rated you highly with maximum score.


 


Thanks again for your help.

Expert:  Michael replied 2 years ago.
Thank you, if you still need me Im here no additional cost to you;-)
Thank you
Tech Michael

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