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Rob
Rob, Home Appliance Technician
Category: Appliance
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Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Hoover TV d2 washing machine its only 6 months old

Resolved Question:

I have a Hoover TV d2 washing machine it's only 6 months old it tripped out the fuse on the consumer board after 2 minutes tonight I reset the fuse but machine wouldn't work I put a new 13 amp fuse in the plug of the machine and the lights came on when I tried to restart it it would not go. I tried different program's but all that happens is the lock symbol just flashes then goes off after a minute or so. I have got the wet washing out of the machine but there is now water left in the bottom of the drum .
Submitted: 2 years ago.
Category: Appliance
Expert:  JamesI replied 2 years ago.

JamesInch :

Hi, just so I know I am looking at the right unit, your model is TVD2 not a VTD2?

Have you tried putting it on the rinse program, or do you get the same fault regardless?

Are there any error codes showing on the display?

To be clear though the machine stopped mid cycle the door still freely unlocked, even with water in the unit?

There are a range of potential faults, from the waste pipe or filter being blocked preventing water from draining, through to a pump fault.

To remedy this (assuming the machine wont drain down) I would first look to rest the unit by holding down the start/stop button for 10 seconds, then with your other hand turn the dial to OFF while keep pressing the start/stop button, after a first 5 seconds release the button and turn the dial to drain again, and see if the machine still refuses to drain down.



JamesInch :

Good afternoon I am sorry you feel I have offered you "bad service" please let me know how I can improve on this and get your working again.

JamesInch :

Thanks

JamesInch :
  1. Hi, please let me know how I can be of further assistance to resolve your issue.
    Many thanks
JACUSTOMER-q7nms0dw- : I tried what you suggested but it didn't work I have booked an engineer which is what I should have done to begin with tiger machine is still under garoua tee thanks for your help
JamesInch :

Ok, sorry I couldnt be of further assistance, if you still feel I have provided bad service I will look to escalate this case to customer services?

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