Hi are there any error codes shown on the display?
There's no display to speak of
right let me check again as my manual shows a display, appologies
I am guessing its a ZWG1100-P rather than a -M
zwg 1121 p
yes - googled before and said something about pressure differential
i've switched off at master switch - unplugged water pipe for filling and drained twice. am hoping the switch hasn't gone and it's just registering the pressure which hasn't released.
Ok, thanks for that
So you have teh 1121P not the 1100
yes 1121 P
Right let me check again, its unlikly to be a pressure differential
Ok so the pilot light for the door lock is that on solid, flashing or off when the machine has power
You stated you have drained the unit, so from your perspective there isnt any water (or minimal) water still in the device?
i ran drain twice and spin twice - been going on since 8am - the light either is on, or flashing or off depending on if i push it
Assuming the device is working 'normally' during your time trying to fix it do you have the dial set to O with power still going to the unit, and leave if for over 3 minutes?
The manual is clear in stating that
If you can not open the door but you need to open it you have to switch the machine off by turning the selector dial to “O”. After about 3 minutes the door can be opened (pay attention to the water level and temperature!)
yep - have tried that but will try again
So I assume this doesnt work, and after completing a drain cycle can you confirm the lock light flashes?
My suggestion is we do "another" drain cycle, take note of what the lock light is doing, if its flashing then the circuit is working correctly, it should then go Off. If that happens I would say its a mechanical fault with the lock.
If it stays flashing its a sensor fault.
ok need to find a locking light - which one is that?
ok i've checked (i have the manual) and it's completing the cycle and then not unlocking
right ok, sorry about the delay I didnt see your response
It looks like on page 11 of your manual there is a display, are there any error codes displayed eg E08
let me check
If the cycle completed properly it should be flashing with a 0 to confirm the cycle has finished
How did that go?