How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 1212
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

Bosch Logixx 7 washing machine stops washing

Resolved Question:

Hello, I have a Bosch Logixx 7 Super Silence washing machine. (WNM52, WAS28750) It always stops while washing, showing the message "Pause Top-up possible" and does not restart washing by itself. Start button does not work in this situation, so all I can do is just to start manually from rinsing. Rinsing also stops very often showing "Water level too high", then I have to pump down manually and start again, hoping it goes without stopping. When it stops rinsing again, I have to pump it down and start spin-dry manually. I do not think this is the right way to use the machine... please give me your advice. Best, Mia

Submitted: 2 years ago.
Category: Appliance
Expert:  JamesI replied 2 years ago.
JamesInch :

Hi there are certain programmes designed to allow you to add washing mid cycle, can you advise what program(s) you have been using which have given the "pause top-up possible" message?

I think you will probably find the rinsing issue of "water level too high" is due to the machine already having water in it when you then set the rinse program, so rather than it draining down, then applying the rinse it may be just adding more water, which is flooding the machine. Do you get the error when just use the rinse cycle by itself?

Customer:

I usually use the program "Schnell/Mix" (it's German, it maybe "Fast/Mix" in English). But the message shows up whatever the program is.

Customer:

And, the message "water level too high" shows when the machine is automatically in rinse cycle as well.

Customer:

I answered your question. Please give me further advise, if you have any. :)

Customer:

I cannot rate you yet...

JamesInch :

Thanks for your response, give me a time to digest this and I will come back in the morning. This is looking like a sensor fault, but trying to identify what I can get you to do to prove what type of fault your looking at so you can give an engineer an idea and obtain a quote.

Customer:

Thank you. See you tomorrow. :-)

JamesInch :

Good morning Mia, taking the two issues you report separately,
1. The stopping mid cycle for "Top-Up" I believe to be caused by a fault Start\Pause button. Since the machine should only stop mid cycle to allow "top-up" if the start\pause button is pressed during the cycle. So maybe as its spinning the button is failing making contact giving the machine the impression somone has pressed it.
This can be easily checked by an engineer by opening up the top starting the machine off in a programme then unplugging the fly lead to the switch and seeing if it stops for "top-up".

2. The issue regarding rinse in my view is due to one of two fault the flow control valve which turns the water on and off or the water level indicator. I think its unlikely to be the flow control since you would expect to see wet clothes after the spin and water in the base of the unit when you go to use it after a while. Which leads me to the view its the flow indicator either not telling the machine to stop feeding water when it should until the secondary water level detector kicks to advise of a "flood", or its taking longer than it should to respond, so rather than detecting the water as it touches its waiting for the sensor to be submerged before detecting by which time its too late.

Now the good news these parts are rather cheap to replace and not that difficult to get to, if your happy to take the machine apart I can talk you through this further, but would suggest an engineer would be a more time and cost effective approach here.

If you need anything else clarified please let me know, and I would appreciate if you could rate the level of service you have received.

Customer:

Thank you very much. I understood well.It seems I have to talk to an engineer.

Customer:

I just wanted to talk in English, but I live in Germany... :-(
Anyway, thank you for your help!!









JamesI, Handyman
Category: Appliance
Satisfied Customers: 1212
Experience: I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
JamesI and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.co.uk/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.co.uk/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.co.uk/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.co.uk/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.co.uk/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.co.uk/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.