Welcome to Just answer
Please tell me its complete model number
it starts with E nr
Just checking to see if we can find it as hob is built in..
Partially hidden, just got
model no ********* /p>
serial number 31213220
does a L appear there ?
on actual hob no, just red light over lock key
ok and can you please press and hold the Key lock for around 5 seconds
let me know if this deactivates the key lock
ok can you please unplug the hob completely
and then plug it back after 4 minutes
we can only switch it off at wall not unplug it as it is wired in, will we do fuse
ok that will be fine as well
ok just switching back on will I press and hold for 5 again
no wait for few minutes
let me know if it comes up again
switched back on at wall and beeping every 10 secs, when will i press it
If any of the cook zones are ON, the key lock function locks all the keys except the ON/OFF key
no zones on, we want to use them, its the key lock that wont deactivate in the normal way
press and hold the key lock for 10 seconds
no and keeps beeping while being pressed
that is the procedure to unlock it however, can you try to press and hold the ON/OFF button and let me know how it goes
nothing, still the same beeping from lock key, looks like key locked so cannot do anything else, we need a reset for the lock key?
To reset it you have to press and hold the lock key
and that is not working at the moment
we understand that and have been doing tnis since getting hob, purpose of contact was because lock key wont unlock in the normal way
I am trying to find this model number in my database...in the meantime can you please press and hold the lock button for like 30 seconds to see if it unlocks
still nothing doing
OK...if you have already tried to press and hold the Key lock button for 30 seconds and that did not help then press and hold the ON/OFF button and "- " button together for 10 seconds
is that the minus button?
ok then its better to contact the manufacturer as it seems there is a problem with the control
hey it just seems to have reset itself yipeeeee
thanksa mil, the on off and - seems to have done the trick, tks so much:)
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will i leave hob and cooking zones on for a while?
Yes you can
will do and thanks again.