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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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Belling 77cm Hob Touch UK Part No ********* Key lock will

Resolved Question:

Belling 77cm Hob Touch UK
Part No *********
Key lock will not deactivate when pressed in the normal manner. No error message coming up. Led light on as normal, beeping every 10 seconds. Unable to use any other buttons.
How do I deactivate they key lock. Hob purchased in March 14.
Tks
Marie
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.
KevinWhiteJA :

Hi Marie

KevinWhiteJA :

Welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

it starts with E nr

Customer:

Hi Kevin

Customer:

Just checking to see if we can find it as hob is built in..

KevinWhiteJA :

OK

Customer:

Partially hidden, just got

Customer:

model no ********* /p>

Customer:

serial number 31213220

Customer:

ct77eftcbhgb

Customer:

Thats it..

KevinWhiteJA :

:) thanks

KevinWhiteJA :

does a L appear there ?

Customer:

on actual hob no, just red light over lock key

KevinWhiteJA :

ok and can you please press and hold the Key lock for around 5 seconds

KevinWhiteJA :

let me know if this deactivates the key lock

Customer:

No

Customer:

just beeps

KevinWhiteJA :

ok can you please unplug the hob completely

KevinWhiteJA :

and then plug it back after 4 minutes

Customer:

we can only switch it off at wall not unplug it as it is wired in, will we do fuse

KevinWhiteJA :

ok that will be fine as well

Customer:

ok just switching back on will I press and hold for 5 again

KevinWhiteJA :

no wait for few minutes

KevinWhiteJA :

let me know if it comes up again

Customer:

switched back on at wall and beeping every 10 secs, when will i press it

KevinWhiteJA :

If any of the cook zones are ON, the key lock function locks all the keys except the ON/OFF key

Customer:

no zones on, we want to use them, its the key lock that wont deactivate in the normal way

KevinWhiteJA :

press and hold the key lock for 10 seconds

Customer:

no and keeps beeping while being pressed

KevinWhiteJA :

that is the procedure to unlock it however, can you try to press and hold the ON/OFF button and let me know how it goes

Customer:

nothing, still the same beeping from lock key, looks like key locked so cannot do anything else, we need a reset for the lock key?

KevinWhiteJA :

To reset it you have to press and hold the lock key

KevinWhiteJA :

and that is not working at the moment

Customer:

we understand that and have been doing tnis since getting hob, purpose of contact was because lock key wont unlock in the normal way

KevinWhiteJA :

I am trying to find this model number in my database...in the meantime can you please press and hold the lock button for like 30 seconds to see if it unlocks

Customer:

will do

Customer:

still nothing doing

KevinWhiteJA :

OK...if you have already tried to press and hold the Key lock button for 30 seconds and that did not help then press and hold the ON/OFF button and "- " button together for 10 seconds

Customer:

is that the minus button?

KevinWhiteJA :

Yes

Customer:

no change

KevinWhiteJA :

ok then its better to contact the manufacturer as it seems there is a problem with the control

Customer:

hey it just seems to have reset itself yipeeeee

KevinWhiteJA :

:)

KevinWhiteJA :

good

Customer:

thanksa mil, the on off and - seems to have done the trick, tks so much:)

KevinWhiteJA :

You are welcome...If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ....Have a good weekend

Customer:

will i leave hob and cooking zones on for a while?

KevinWhiteJA :

Yes you can

Customer:

will do and thanks again.

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