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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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hi my neff espresson machine does nothing when i choose a

Customer Question

hi my neff espresson machine does nothing when i choose a coffee option. I place the coffee beans in the container. Close it choose a coffee option nothing happens. Just some noises. Descaling and cleaning the machine works

Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
How old is your coffee maker?
Thank you for your patience!

Tech Michael
Customer: replied 2 years ago.

Probably a couple of years. It was working until last time when it said low in coffee so I bought some coffee beans and placed in the top lid where I assumed where the coffee beans go this was the first time I refilled the coffee normally someone else does it. Since when I request a coffee it just makes the noises but nothing actually happens

Expert:  Michael replied 2 years ago.
Thank you for that information.
Do you regularly run a descaling?
Customer: replied 2 years ago.

yes I have run a descaling and that works fine

Expert:  Michael replied 2 years ago.
Thank you for providing me the model #.
That unit has a lot of failures.
Please try one thing if you haven't already, unplug it for 30 minutes then try it again.
If that works Great! then rate my service as good or better but if not please don't rate yet. But reply to me for further information.
Customer: replied 2 years ago.

ok ill try that not sure where to unplug it from as it plugged in the wall behind other units but ill try

Expert:  Michael replied 2 years ago.
Ok please let me know or you can just turn power off at the mains for that appliance as well.

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