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Plumberpro
Plumberpro, Home Appliance Technician
Category: Appliance
Satisfied Customers: 634
Experience:  Heating and hot water heating appliances experienced
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I have a philips cordless phone. I cant unmute handset. Looked

Customer Question

I have a philips cordless phone. I cant unmute handset. Looked up manual but Idont have the symbol it said to push
Submitted: 2 years ago.
Category: Appliance
Expert:  Plumberpro replied 2 years ago.
Plumberpro : Hi , what is the model ?
Customer:

dont know model nquite oldot on it. It's

Plumberpro : Isnt it on the manual anywhere?
Customer:

dont have the manual

Plumberpro : Oh , i thought you said younlooked up the manual
Customer:

model isGD020929114958

Plumberpro :

Do you know the make ?

Plumberpro :

sorry can't find the manual to help .I am opting out to see if any one else can help

Expert:  Michael replied 2 years ago.
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
How old is your phone?
Also do you have the user manual?
Thank you for your patience!
Tech Michael
Customer: replied 2 years ago.

I dont have a manual.I dont know age of the phone probably 5 or 6 years

Expert:  Michael replied 2 years ago.
Thank you for that information, were there any power outages or storms in your area?
Thank you for your patience.
Tech Michael
Customer: replied 2 years ago.

None yesterday when the phone became muted

Expert:  Michael replied 2 years ago.
Hi and thank you for the information.
Your phone system has had an electronic failure internally. as with all electronics any part is subject failure. Even NASA has these issues.
You could send out the phone for repair but really it would cost you less to simply replace it.
I have been a tech for over 35 years so I am sure of this.
I wish I had better news for you I really do. But there really is no solution other than that. If you want to fix it I can tel you where to send it.
please let me know. i want to help in any way I can.
If you will rate my service to you thus far as ok or better, before closing this page, I will be able stick with you until this fixed.
Please not it won't cost you anything more to rate, and it WILL ensure your question won't time out or end unexpectedly, then you can always contact me the very same way at no additional cost;-)
Thank you and have a wonderful day!
Tech Michael
Expert:  Michael replied 2 years ago.
Hi did you get my last message?
Please rate kindly when you can.
thank you
tech Michael
Expert:  Michael replied 2 years ago.
Hi thank you I hope I have been helpful?
Please rate kindly before closing this page it wont cost you anything further.
Thank you and have a great day!
Tech Michael
Expert:  Plumberpro replied 2 years ago.
Hello . that is not the model number . could you look again to see if there is another code number any where else on the phone/phone base , thanks

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