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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Bosch coocker HBN91 and I broke the glass light on

Customer Question

I have a Bosch coocker HBN91 and I broke the glass light on Mini oven.
Submitted: 3 years ago.
Category: Appliance
Expert:  Rob replied 3 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

Is this the glass lamp cover that you unscrew to replace the bulb?
Can you tell me the rest of the model numbar as well please?

Thanks
Rob
Customer: replied 3 years ago.

I have the wrong expert .I need a new part from Bosch.Will you refund

327 pound in my credit card. I need a new glass,are working for Bosch?

I don't need an expert answer only a new glass.

Expert:  Rob replied 3 years ago.
Hi
I can send you a link to the part, if you want, and are willing to accept my answer.

Otherwise, you will need to contact customer services about any deposits paid

Thanks
Rob
Customer: replied 3 years ago.

Model HBN 153GB. But I would like the £27 put toward the cost of the glass. Can you help me or could you put me to customer service.

Expert:  Rob replied 3 years ago.
Hi

We dont supply spares,Sorry

You need to follow the link in the email you recieved for customer services

Rob
Customer: replied 3 years ago.

I need the number of Customer Service.

Expert:  Rob replied 3 years ago.
Hi

Please see here

http://ww2.justanswer.com/help/how-can-i-request-refund

I have no access to any deposits, I can only help you with questions

Rob
Customer: replied 3 years ago.

No satisfied, why can't you give me the customers service contact number or how to contacted then.

Expert:  Rob replied 3 years ago.
Hi
PLease see the page that I have already sent you the link to