Im so sorry that no one else has responded to you.
Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?
Please don't rate my answer until we have explored all possible avenues. Please just use the reply button to contact me.
Did the machine drain and spin correctly?
Is there water in the drum now?
Does the handle feel losse and floppy?
And, lastly, are you able to pull the machine out from under the worktop?
End of cycle,, door opening part is floppy (unconnected)
End of cycle,, door opening part is floppy (unconnected). yes I can pull the machine out.but there is no access to the door catch from underneath the machine
Hi DavidOk,It sounds like the handle has broken.Disconnect from the mainsRemove the lid and lean the machine back at 45 degreesLook inside towards the door lockYou’ll see the latch sticking through the lockSlide this across and the door will openIf the handle is broken, take photographs before you dismantle it to replace it, they are notoriously difficult to re assemble without a picture
Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.This will not close your question and you can still come back to me if you need more helpThanksRob