How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Your Own Question

Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9503
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

Hello I have a Hotpoint washing machine Model No.AQXXL129P1

Resolved Question:

Hello
I have a Hotpoint washing machine Model No.AQXXL129P1 purchased in March 2006, it given me excellent service until now. The spin cycle is very noisy, almost a screaming sound. Can you advise what I should do ?
Regards
Ivor Giles
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi Ivor,
Sorry to hear that.
Is there any banging sounds the proceed that loud screaming sound?
Thank you
Tech Michael
Customer: replied 2 years ago.

Hello Michael

No banging prior to the spin cycle starting the noise increases as the drum speed

Expert:  Michael replied 2 years ago.
Thank you Ivor for that information. The problem is the drum bearing is failing and needs to be replaced.
On this model they used to offer just the bearing and not the complete drum, I'm not sure if they still offer it that way, the parts house can tell you for sure, it would be good if so.
But this is a big job and requires a spring remover and other specialized tools to replace this bearing. So unfortunately, this is best done by an appliance repair tech. He can do this in an hour or so.
I wish I had better news for you I really do, but this will only get worse until it seizes and locks up, which can cause further damage to the washer.If you think you can do this you will need the spring tool and a few other tools and I will help you do this but a lot needs to come apart. Also if you need me to recommend a good tech in your area I can do that as well.
If you will rate my service to you thus far as ok or better, before closing this page, I will be able stick with you until this fixed.
Please note it won't cost you anything more to rate, and it WILL ensure your question won't time out or end unexpectedly, then you can always contact me the very same way at no additional cost;-)
Thank you Ivor and have a wonderful day!
Tech Michael
Customer: replied 2 years ago.

Hello again Michael

Thank you for a detailed reply. I would not attempt to replace bearings myself so can I take up your offer of the name of a local technician who could fix the problem. Also could you give me an estimate of the cost involved, including call out charge if applicable I live in a village called Pillerton Hersey, situated between Stratford on Avon and Banbury post code CV35 0QJ.

Ivor

Expert:  Michael replied 2 years ago.
Hi Ivor you made the correct choice I would think as it is a big job.
As for labor cost, that is regional and also depends on the season believe it or not.
Here one that i know to be very fair and has excellent Techs, if you call them they can give you a free price quote;-)
please call Them here is also their website http://www.repaircare.co.uk/
Phone: Call for a no obligation quote
0843(###) ###-####
Thank you Ivor, please rate now so I can keep you in the loop for no additional cost;-)
Tech Michael.
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9503
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.co.uk/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.co.uk/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.co.uk/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.co.uk/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.co.uk/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.co.uk/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions