Hi, my name is Mike and I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. Is the noise from internally or could it be that the feet are not adjusted? If you try to move it does it seem uneven and wobble even in the slightest? Is it level?
The noise sounds like it is coming from the behind the drum, like a scaraping of metal on metal. The machine is level it is not moving about.
Do you have a level you can use to check that it is level ?
Yes have checked with a level.
It sounds to me that the belt may have come off during shipping. Is your builder receptive to returning it for a replacement? Since it is new there is a warranty also. Will the manufacturer send a warranty service person to repair it?