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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9308
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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there is a snowflake symbol on my candy grand o plus that keeps

Customer Question

there is a snowflake symbol on my candy grand o plus that keeps flashing been trying to sort it out all day tried spining it & different cycles but just keeps washing & wont do anything else
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi sorry to hear that did it beep at all?
Also did this occur during a cycle or just was there one day?
And I also need the full model #?
Thank you
Tech Michael
Customer: replied 2 years ago.

no didnt beep yes occured during cycle candy grando plus gofs272 thanks

Expert:  Michael replied 2 years ago.
Thank you please unplug the unit for 20 full minute then back in, let me know if this helped at all?
Also I need to know if the door will lock and unlock, exactly what the machine is doing?
Thank you so much ;-)
Tech Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9308
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

hi michael unpluged machine for 20 mins switched back on put to spin cycle but just keeps washing & wont spin &light by snowflake symbol come on machine stops but is full of water door will not open thanks

Expert:  Michael replied 2 years ago.
Hi thank you you will need a new water drain pump.
Its easy to replace and I will help you with that.
Please try Espares for that part. Also Here is their contact info but call them for this part, all you should need is the model #.
Sales
0844 9777 888

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For security and training purposes, telephone calls may be recorded or monitored.

Outside the UK? Call us on: +44 (0) 20 7717 5046.

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