Can you post the model number please.
Ok if you open the door and look on the top of the door frame on the left hand side the model details will be etched into the frame there.
It will start E-nr
To cancel the program on these you should just need to press and hold the start for several seconds and that should reset the cycle and allow you to select another.
Try that and let me know what happens.
Im afraid the only contact we can have is online on this thread.
If you want to carry on what happens when you reset it by holding the start button?
Can you then select a new cycle?
No worries. Don't rate this answer and you need to contact customer services from you home page and they will do the refund for you. I just answer the questions.