How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16557
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel is online now

The fridge part of my fridge-freezer is not working following

Resolved Question:

The fridge part of my fridge-freezer is not working following an infrequent loud noise that sounded like a car engine
Submitted: 3 years ago.
Category: Appliance
Expert:  Daniel replied 3 years ago.

Hi

Can you post the model number please.

Regards

Customer: replied 3 years ago.

hi,

BIAA 12F

regards

Expert:  Daniel replied 3 years ago.

Hi

Ok what you will find is the panel inside the freezer at the back were the fan is will be blocked with ice. Ive come across this loads of times on these its quite a common fault as the noise will be the fan hitting the ice.

What you need to do is empty the freezer and from there remove the back panel by undoing the screws there.

Then you can remove the back panel and disconnect the wiring to the fan motor.

Then remove the fan motor from the plastic panel and melt all the ice in there.

But if you don't want to go removing panels then you need to empty the freezer and turn it off for 24 hours and keep the freezer door open. This will allow the ice in there to melt away and cure the fault.

Then turn it back on and you will find it will be back to normal from there. Ive seen this loads of times and its always ice blocking in the fan motor.

Regards

Customer: replied 3 years ago.

Please .forgive my ignorance but you mention the panel inside of the freezer being iced up. .. The freezer part of my refrigerator is OK it is just the top half,( that I call the fridge) that is not working otherwise your explaination is quite feasible. I am sure my nephew will locate the panel that you mention and follow your easy instructions.

Expert:  Daniel replied 3 years ago.

Hi

That's right its the freezer you need to check.

As this appliance is frost free basically the fridge section is an empty box. All the cooling is done in the freezer and the fan in there blows the cold air into the fridge section.

So when you get a fault like this were the fridge isn't cold but the freezer is the fault is always inside the freezer section.

Regards

Daniel and other Appliance Specialists are ready to help you