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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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I have a Bosch Exxcel 1400 Express washing machine, the display

Resolved Question:

I have a Bosch Exxcel 1400 Express washing machine, the display is showing a fault code F:21.
What is the problem?
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number and how old is it ?

KevinWhiteJA :

F21 error is displayed when the washer is unable to drain, press PAUSE/CANCEL button twice to clear the display. After this please check the drain hose and drain pump filter for any blockages and make sure it is not clogged

Customer:

There is no PAUSE/CANCEL button on this machine to clear the code.

KevinWhiteJA :

START/PAUSE should be there

KevinWhiteJA :

please tell me its complete model number

KevinWhiteJA :

it starts with E nr

Customer:

Enr 28465GB/03 FD 8705 602 660

KevinWhiteJA :

Thanks for the information....for this model number the error code F 21 is a motor control board error...if the washer is not too old then the carbon brushes should be replaced

KevinWhiteJA :

after you have replaced them you can reset the error by following these steps:

KevinWhiteJA :

Turn the appliance knob to the off or reset position, 12 o'clock.
Turn the knob to the 6 o'clock position.
Press and hold the spin button and while holding the spin button turn the knob to the 7 o'clock position.
Continue holding the spin button for about 5 seconds then release the spin button and now turn the knob to off

KevinWhiteJA :

When you switch it on it should be gone

Customer:

Found out that the drum was jammed. The drum is now free but the error code will not clear.

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