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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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We have an aeg protex lavatherm dryer - it makes a thumping

Customer Question

We have an aeg protex lavatherm dryer - it makes a thumping noise and then after a few minutes stops. Any ideas ?
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.
KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me the complete model number and how old is it >\

KevinWhiteJA :

The problem seems to be with the belt that might need replacement

JACUSTOMER-h1cguoyv- :

2 years -

JACUSTOMER-h1cguoyv- :

model no T65270ac

JACUSTOMER-h1cguoyv- :

any answer ?

JACUSTOMER-h1cguoyv- :

as no further info please refund my deposit or do not take. thank you

KevinWhiteJA :

Thanks for the information

KevinWhiteJA :

was checking the spares for this model

KevinWhiteJA :

have you checked the belt as asked previously

KevinWhiteJA :

Thanks for rating it as Bad service even when I am still alive and helping you out here

JACUSTOMER-h1cguoyv- :

its because there was no anwswer and the system had you offline ?

KevinWhiteJA :

no problem

KevinWhiteJA :

can you take the back off the dryer and check if the belt is intact

JACUSTOMER-h1cguoyv- :

not sure i can - let me see

JACUSTOMER-h1cguoyv- :

no not easy to access

KevinWhiteJA :

you will have to pull it out and then take the back off the unit to check the belt

JACUSTOMER-h1cguoyv- :

not comfortable doing that as not coming off easily

JACUSTOMER-h1cguoyv- :

tried again but back not detaching

KevinWhiteJA :

what kind of thumping noise is it ?

KevinWhiteJA :

Does it come from the drum or from the back of the unit ?\

JACUSTOMER-h1cguoyv- :

cant place exactly where - periodic and constant thud at regular intervals

KevinWhiteJA :

OK, check this Video to take the back off..and let me know if the belt is intact

JACUSTOMER-h1cguoyv- :

not possible to take back off

JACUSTOMER-h1cguoyv- :

also - looked at video and not belt as it does turn before stopping after a few minutes.