How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask bryanpaul52 Your Own Question
bryanpaul52
bryanpaul52, Customer Service
Category: Appliance
Satisfied Customers: 12157
Experience:  Appliance Tech
10522817
Type Your Appliance Question Here...
bryanpaul52 is online now

Fridge freezer HNC 5143 has ice at the bottom of the freezer

Customer Question

Fridge freezer HNC 5143 has ice at the bottom of the freezer under the bottom container
Submitted: 3 years ago.
Category: Appliance
Expert:  bryanpaul52 replied 3 years ago.
This is a common problem. The defrost drain is clogged. When refrigerators go into automatic defrost the frost on the coils melts and is directed down a drain tube located below the coils in the freezer behind the back wall inside. the drain is frozen. there are two ways to fix this, 1 unplug the refrigerator for 24 hours and leave the freezer open. (you would need to put your food someplace though) and 2 open the freezer remove the food and the shelves and container, then remove the back panel inside the freezer, boil water and pour it over the ice under the silver coils until all the ice melts and the water drains freely again. This method is faster .