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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Siemens WM2300 washing machine with a stuck door.

Resolved Question:

I have a Siemens WM2300 washing machine with a stuck door. I have been told that I probably pushed the door release catch too soon after the final spin cycle but that there is a way to rectify this. Can you help?
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

There are a couple of variants of this machine.
Does the door open by using a catch on the door? If so, does this feel loose and floppy?

If its a button on the fascia, does this feel the same as normal?

Are you able to pull the machine out from under the counter?

Is there water in the machine or did it spin correctly?

Thanks
Rob
Customer: replied 2 years ago.

It's the button release version.

I am disabled and therefore unable to move the machine.

The machine completed its final spin cycle.

Expert:  Rob replied 2 years ago.
Hi

Im afraid the machine will need to be pulled out to be able to release the door.

If it helps to answer your question, I could type up the instructions and maybe you could ask a friend to help you with it later?

Rob
Customer: replied 2 years ago.

The typed version would be handy. I could get someone to help within a few days, hopefully.

Expert:  Rob replied 2 years ago.
Hi
Thats great

If you bookmark this page, you can come back to it any time

Whilst waiting, you could try putting it on the spin cycle again and seeing if it release. If not
Turn off the power and pull machine out.

Remove the lid and lean the machine back at 45 degrees
Look inside towards the door lock
You’ll see the latch sticking through the lock
Slide this across and the door will open

Chick the linkage from the release button to the door lock.

Retry the machine.

If it locks up again, and the linkage is OK, the door lock has failed and will need to be replaced.

In the meantime,

Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Thanks
Rob

Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience: 20 yrs. experience with a major worldwide manufacturer.
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