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Michael
Michael, Customer Service
Category: Appliance
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Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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we have an bosch american fridge freezer KAN 58A55. We have

Customer Question

we have an bosch american fridge freezer KAN 58A55. We have a build up of ice under the bottom draw all the time when defrosting it runs onto the floor. Can you advise ?
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi sorry to hear that.
That is a sign of a clogged drain line.
To fix this you need to remove the rear wall inside the freezer, then you will see the drip pan just under the defrost heater.
That pan will have some ice in there blocking the drain hole.
That causes the water to run inside the fridge:-)
If you will rate my service to you thus far as ok or better, before closing this page, I will be able stick with you until this fixed.
Please note it won't cost you anything more to rate, and it WILL ensure your question won't time out or end unexpectedly, then you can always contact me the very same way at no additional cost;-)
Thank you and have a wonderful day!
Tech Michael
Michael and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

we have the back panel off and the ice looks thick.will let you know how we get on thanks ever so much.irene

Expert:  Michael replied 2 years ago.
Your more than welcome Irene, you can use a blow dryer to melt it but be careful not to let it get things HOT!
Thank you
Tech Michael
Customer: replied 2 years ago.
we are really pleased with the answer and gave you a top rateing
Expert:  Michael replied 2 years ago.
Thank you very much!
Can I help you with anything else?
Im here.

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