How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

Hi, I have a Bosch SMS63E02GB dishwasher which is presenting

Customer Question

Hi, I have a Bosch SMS63E02GB dishwasher which is presenting a fault code 'E17'.
The cycle starts and the machine runs for 2-3 mins and then switches to the fault code.
There is no excess water in the machine and the plumbing connections have not been disturbed. The waste discharges into a separate trap from the sink.
Is this a home repair or time for replacement?
Thanks. Allister Winter
Submitted: 3 years ago.
Category: Appliance
Expert:  Rob replied 3 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

This is normally an over filling problem

When this happens, if you open the door, is the water above the normal level?

Also, how old is this please?

Thanks
Rob
Customer: replied 3 years ago.

When the door is opened there is no visible water. Just the normal level below the floor filters.

I am not sure of the age but it is over six years.

Expert:  Rob replied 3 years ago.
Hi Allister

Thanks

If you start a new cycle now, does the drain pump run first, or does nothing happen at all, just the error?
Customer: replied 3 years ago.

When the cycle is started it appears to be normal with the usual starting noises and the sound of water coming in. This continues for about 2 mins then the timer jumps to I min remaining and displays the fault code.

Expert:  Rob replied 3 years ago.
Hi
Great

OK, its one of two things, so try this

Where the inlet hose attaches to your house supply, will be a tap or lever. Turn this so that you reduce the flow of water into the machine. You can set it so its quite low.
Try the machine, does it fault again? It will take a bit longer to fill

Rob
Customer: replied 3 years ago.

The cycle is running now beyond the previous time and no fault message yet.

I turned the Ballofix lever to about one third open.

Expert:  Rob replied 3 years ago.
Hi Allister

Thats great news

You may need to play about with the pressure a bit, but it ooks like that was the issue, so easily solved

Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Thanks
Rob

Rob and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

As this has happened after many years of fault free service does it indicate some technical problem that will need a service call?

Expert:  Rob replied 3 years ago.
Hi Allister

I suspect that over times, parts have worn and tollerances become more "sloppy"

If you live in a hard water area, this will affect the water passages.
A slight increase in the mains water pressure will also result in this fault.

I would not be too concerned by this.

It should be happy working like this for the foreseeable future

Please dont forget to rate as this is the only way I get credit for helpng you today

Thanks
Rob
Customer: replied 3 years ago.

Thanks Rob you have stopped the ear bashing form the boss!!!

Expert:  Rob replied 3 years ago.
Hi

Well, that alone has to be worth the cost of the question......lol




All the best


Rob