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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9565
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Ref Toshiba DVR20 Digital DVD Recorder and VCR a) It does

Resolved Question:

Ref Toshiba DVR20 Digital DVD Recorder and VCR
a) It does not properly connect to my Theatre System and 2 loudspeakers do not work
b) Afetr 5 minutes the sound becomes distorted and fades
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
How old is your VCR/DVD unit?
Thank you for your patience!
Tech Michael
Customer: replied 2 years ago.

New Condition purchased frfom Amazon - LUCINDA400

Expert:  Michael replied 2 years ago.
Thank you Rob,
Unfortunately you have a defective unit.
The sound output circuit is failing.
Its not common on that unit but I see this a lot.
It great that you got it from Amazon because they are awesome with returns and exchanges.
You will need to contact them for instructions on the exchange.
They are quick with this as well:-)
I wish I had better news for you on this I really do.
If there is anything else I can help you with please let me know.
If you will rate my service to you thus far as ok or better, before closing this page, I will be able stick with you until this fixed.
Please note it won't cost you anything more to rate, and it WILL ensure your question won't time out or end unexpectedly, then you can always contact me the very same way at no additional cost;-)
Thank you Rob and have a great Sunday!
Tech Michael
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