Appliance Repair Questions? Ask a Technician for Answers ASAP
Thanks for all that - I was expecting an email when a reply was posted so didn't realise you had asked how old it was (which I can't remember, incidentally, I probably bought it at the beginning of this century, although it hasn't had much use).
In the meantime I wondered if it might work on the 'heavy soil' setting - it did - and is now behaving itself on 'normal'. These things are sent to try us.
Thanks again, Alison