As i said, the drawer slides smoothly and closes the drawer up to the last 1.5cm which indicates that the track is ok.
I was hoping you would describe how to access the back of the drawer to see if anything is stopping it close completely. What screws released what etc.
No luck yet. You said ' there is a spring clip on e per side', what does that mean?
The tracks are beneath the metal drawer, one each side. I have looked and felt for a clip but have not found one. Is it right at the back when the drawer is fully open? On the side of the track or on the bottom. Is it clearly visible in good light? Can you release it by hand or do you need a tool?
Can you please be very specific. Maybe send a picture if necessary.
By the way it runs smoothly, does not stick on any side, just will not close completely and therefore does not heat up
Sorry I have not replied earlier but I had to go out.
I think I can identify the small clips, but they do not project any length to be pressed in. Do yo need a special tool? They do not move with fingers alone.
What do you advise?
These so called clips are in the exposed part of the track when the drawer is fully pulled out, looking from beneath the drawer. They are about 1.5 inches from the end of the track. Are they the right ones?
Please try and answer all my questions to make it easier to locate and activate them.
By the way, the electrical switch does light up the indicators, but I cannot tell if it warms up because it is not active until the drawer is closed.
You still haven't told me how to compress the clips to release the Drawer so that I can see if anything is stopping it closing and thus eliminate that possibility as the cause.
Regarding the switch, the door has to close to activate the switch, so we need to be able to close the drawer.
I have tried using my fingers without success, that is why i asked you, do I need a tool? These clips only project about 1mm, so are we talking about the same thing? How far are the clips projecting on your appliance?
Sorry Michael, I cannot give you a good rating. After six emails you finally tell me i need a small screw driver and it still does not work.
I am exhausted with trying and repeatedly having to pose the question, sometimes with no answers.
Why you could not have given me a full description of the tracks and clip right at the start, I do not know. I advise this in future.
Thanks for trying, but it was just not good enough
Hi .there are two nuts as you open the draw low down on each side,inside just the other side of the draw front. These can be seen on page 29 of the installation manual . This can be found here.
http://kitchen.manualsonline.com/manuals/mfg/miele/esw_4801_1.html?p=29. Copy and paste this into your browser. Once these nuts are out the draw should pull up and out