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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I HAVE A BOSCH DISHWASHER WITH A FUALT E24 . I HAVE CLEANED

Resolved Question:

I HAVE A BOSCH DISHWASHER WITH A FUALT E24 . I HAVE CLEANED THE WASTE WATER PUMP BUT STILL THE FAULT IS OCCURING
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
May I have the model #?
Also how old the dishwasher is?
Thank you for your patience!
Tech Michael
Customer: replied 3 years ago.

It is a ClassicXX and approximately 3 years old

Expert:  Michael replied 3 years ago.
Hi Lawrence thank you for the information.
Error code 24 for a Bosch dishwasher is either a bad pump or a plugged drain or air gap. This is where your washer connects to the plumbing system. If you are under warranty have it fixed if not I would start by seeing if your system and make sure it isn't plugged first. After that it could be the pump has failed.
This is a classic sign of a failed pump.
Its easy to replace and I will help you do that.
The best place to get a new pump is Espares for price and reliability.
I have listed all their contact info for you below.
Please don’t forget to rate my service before closing this page,
then you can always contact me the very same way at no additional cost;-)
Thank you Lawrence and have a wonderful day!
Tech Michael
please call Espares best by phone:-)
Sales
0844 9777 888
After sales
0333 4007 888
Monday to Friday 8am to 6pm, Saturday 9am to 4pm, or 10am to 4pm on Bank Holidays
For security and training purposes, telephone calls may be recorded or monitored.
Outside the UK? Call us on: +44 (0) 20 7717 5046.
Customer: replied 3 years ago.

Hi,

I don't think the pump has failed as the fault only occurs after a period of the wash cycle. Can I try to clean the waste water hose with a hose pipe at low level of water power.

Expert:  Michael replied 3 years ago.
Hi yes, all that needs to be cleaned, out even the pump needs to be inspected internally by looking into it.
But it the pump gets weak, you will get this very same error:-)
I think that may be the case unless you find a clogged hose?
Please let me know.
And please rate kindly so I can stick with you until this is fixed one way or another.
Thank you
Tech Michael
Michael and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Hi,

I am not able to carry out the use of the hose pipe until Sunday. Is the replacement of the waste water pump within my capabilities.