Hi, my name is ***** ***** I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. Is the drain hose connected to the exit drain by a clamp? Is there any gap around the exit hose where it is connected to the drain?
Is there any error code?
Hi Mike. No error code. There is a gap around the drain hose where it connects to the exit drain, but no clamp. I have Just to clarify, the machine had just completed a cycle with no problems before this issue arose.
Sorry, meant to say - i have added water manually to the drum and it still drains fine. the problem is that the drain pump does not seem to stop.
Very good. Thank you for the information. If you unplug the machine for about 15 minutes and plug it back in does it resume function then? Sometimes the PCB will need to be reset.
OK - i will try that now.
Hi Mike - no change
Sorry for the delay. I had not seen that you had replied. The water level switch is either faulty or the tube for the switch is blocked. This switch is usually a diaphragm device with a small, clear tube attached between the switch and the bottom of the washer's outer tub. As the water level in the tub increases, the pressure on the air in the tube increases. When the pressure reaches a certain level, it activates the switch, shuts off the water, and signals the timer to begin the agitate cycle.
The washer will require a bit of surgery to correct it. If you are quite handy then it could be a DIY project. I would say that on a scale of 1-10 the difficulty of this project for a DIY project would be about an 8.
Hopefully it is covered under the warranty.
thanks - sounds likely and beyond my ability to fix. machine is 6 years old so no warranty. i will have another look in the morning and close this response then.
Ok. If anything comes up I will be here if needed. You can still inquire even after positively rating my service. I will always respond