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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Neff K9625 fridge freezer which is around 14 years old It

Resolved Question:

Neff K9625 fridge freezer which is around 14 years old
It started with the fridge being warm, although the compressor was running, and having turned it off then on again there is only a humming sound from the compressor.
Could you guide as to what this can be, as it appears to be the compressor.
Thanks
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is ***** ***** I will assist you with answers to your problem.

George-Allsorts :

Let me just lookup the details of your appliance

George-Allsorts :

can you supply me with the full Enr ie. K9625Xxxx/xx

George-Allsorts :

You should find it on a rating sticker in the fridge at the left hand side of the salad bowl

Customer:

K9625XOGB/31

George-Allsorts :

Thanks.. just a moment please

George-Allsorts :

Sorry that took some time...

George-Allsorts :

I needed to look at the particular setup for your appliance

George-Allsorts :

Unfortunately, the compressor seems to be the issue on you appliance, as you thought. the replacement is available at Neff and the replacement details are as follows:

George-Allsorts :

Compressor NLY13K
Substitute part number 00141752
Price £177.55 GBP

Customer:

Ok, what you say makes sense, because if I remember correctly the compressor was making a high pitch whistling sound prior to giving up.

George-Allsorts :

The new part number to replace 00141752 is 00141747

Customer:

What do you think the cost of labour would be?

George-Allsorts :

at the same price

Customer:

So that £177.55 would include all fitting and labour?

George-Allsorts :

no, that is just the compressor... Cost of labour for such a job is usually around £85 - £120 depending where you go to

Customer:

Ok, many thanks for your help.

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