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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9503
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My Siemens XLM 1400 was purchased in July 2005 and is acting

Resolved Question:

My Siemens XLM 1400 was purchased in July 2005 and is acting eccentrically. Sometimes it wont start; sometimes it wont spin and sometimes we cant open the door. [And sometimes it works okay always on the same setting] I need your advice or direction to an approved service agent in Croydon CR20DU.
It has only ever had light use.
Please help.
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
This really just a bad door interlock.
Its easy to replace with just a few basic hand tools. I will help you.
The best place to get a new door interlock is Espares.
Its best to call for this part:
Sales
0844 9777 888
After sales
0333 4007 888
Monday to Friday 8am to 6pm, Saturday 9am to 4pm, or 10am to 4pm on Bank Holidays
For security and training purposes, telephone calls may be recorded or monitored.
Outside the UK? Call us on: +44 (0) 20 7717 5046.
Please don’t forget to rate my service before closing this page,
then you can always contact me the very same way at no additional cost;-)
Thank you and have a wonderful day!
Tech Michael
Customer: replied 2 years ago.

Dear *****. ...I have made absolutely sure the door is firmly shut [it does seem secure] and it doesn't appear to need a new interlock.

Now I have set the machine to wash some cottons on 90..plus 1000 on the spin. I'll see what happens in a couple of hours and report back to you.

I had rather thought it would be something to do with the control switch...can this be located in the wrong place...because it is easily pulled out? Thanks....James

Expert:  Michael replied 2 years ago.
Hi thank you James,
Its not that it gets loose. It has electronics in the lock that reports to the main control panel.
I have replaced so many for this issue lol.
If you have any more trouble please dont hesitate to reply to me;-)
Since this may take a bit of time please rate at this point so we can remain together until we are done.
Thank You
Tech Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9503
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
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