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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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I have a bosch dishwasher that I purchased from ***** *****

Customer Question

I have a bosch dishwasher that I purchased from ***** ***** its 4 yrs old in oct paid 528 pounds so not the cheapest it has worked till a few months ago the engineer reported the stainless steel cabinet had a pinhole that was stopping the machine to work properly
the engineer worked on bosch appliances so I phoned bosch up and told them what had happened and asked if one of there engineers could confirm this a few days later he arrived knowing what he was looking at he left and gave me a bill for call out charge
he also stated he had never seen this in all his years working for the company
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is ***** ***** I will assist you with answers to your problem.

Please be patient whilst awaiting answers to your questions.. I will return to answer them.

George-Allsorts :

Firstly, can you give me the Enr and FD which you will find on the top rim of the dishwasher door

JACUSTOMER-03usd3yf- :

The bosch engineer could not find this anywhere on machine

JACUSTOMER-03usd3yf- :

the product is sms 69l 02uk

George-Allsorts :

The info should be etched into the metal at the top of the dishwasher da

George-Allsorts :

door

George-Allsorts :

Whilst you are looking for that information.... can you tel me where about on the dishwasher the pinhole is... Is it in the cabinet as you have suggested, or is it in the tank? If it is in the tank, where in the tank is it specifically?

JACUSTOMER-03usd3yf- :

BOTH ENGINEERS COULD NOT FIND IT THE PIN HOLE IS ON THE FLOOR OF THE CABINET

George-Allsorts :

Yet I presume that they could see the water coming through it.. is that right?

JACUSTOMER-03usd3yf- :

IT IS IN THE CASEMENT NOT UNDER THE DISHWASHER ?????

JACUSTOMER-03usd3yf- :

WHY ARE YOU TAKING SO LONG IN ANSWERING ME??

George-Allsorts :

Sorry, just arrived in Lincoln... 3hrs driving

George-Allsorts :

What I am asking is, when the water fills the dishwasher where is the leak coming from and where does it go to?

George-Allsorts :

The reason for my constand questioning is that

George-Allsorts :

I am trying to ascertain the capability to use a product, and if so which product, to repair the appliance.

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