Good afternoon ~ just to let me clarify a couple of points before we start, there are numerous models of this appliance so can you just confirm that the unit is not connected to the water and has a water bottle inside the fridge? Or is it connected to the water and you are unable to get chilled water out of the appliance?
OK if you take out the container just confirm that by pushing in the central water plunger (bottom of water container) that water will actually come out of the container ~ then open the door and looking down inside where the water container goes see if you can see the actuation lever move up and down as you push the water handle from the outside ~ let me know what you see ~ Ian
OK give me a little time and I will get on to LG Technical for You on Monday and find out if there are any issues that we should be aware of, I know there was a problem with the water bottles in the earlier ones. Ian