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Ask George-Allsorts Your Own Question

George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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just recieved my new oven as i was unpacking it, do i also

Customer Question

just recieved my new oven as i was unpacking it, do i also remove the silver insulation at the bottom of the oven
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is ***** ***** Yes, you are to remove all loose material from the inside of the oven. This is here to protect the inside of the oven from scratches from the other parts that are in the oven during transport.

regards

JACUSTOMER-585zi9pb- :

Hi George

JACUSTOMER-585zi9pb- :

its not the inside of the oven its underneath, silver heat insulation with goes around

George-Allsorts :

Hello, There should be polystyrene and within that polystyrene there is sometimes insulation to prevent damp whilst in storage; is this the insulation you are meaning?

JACUSTOMER-585zi9pb- :

its silver outside approx half inch thick with tape and wire holding it, goes around the drum of the cooker

George-Allsorts :

If it is OUTSIDE the cooker then it is packaging, remove it... The only other silver insulation on the cooker is inside the back panel which you will be unable to see.

I will send you a link to talk to me by phone if you need to.. Feel free to use it if you are still unsure.

kind regards

George-Allsorts :

Underneath the oven there is a cavity to which you can access the inside of the cooker.. This will have silver foiled insulation which is bound by wire.. please do not attempt to remove this if the oven does not have a base that is covering it.

George-Allsorts :

Hello, I notice you have left me a Poor Service Rating... May I ask why.. I have assisted you as best I can with the descriptions given.. It will help me for future reference to know the reason for the Poor Service Rating

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