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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Bosch Excel washer dryer which now has a key symbol

Customer Question

I have a Bosch Excel washer dryer which now has a key symbol in the window. The manual has been lost in a house move. Please remind me how to get the machine going again.
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

Can you tell me the model or ENr from the data plate in the door recess, please?

Thanks
Rob
Customer: replied 2 years ago.
No, I am afraid I can't. It is not visible.
Expert:  Rob replied 2 years ago.
Hi Patrricia

Oh boy !!
Unfortunately there are literally hundreds of variations f these machines.

Thi is one of the most common ways, so try this

Press and hold the start button for about 5 seconds

Does this turn it off. if not let me know what buttons you have

In the meantime,

Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Thanks
Rob

Customer: replied 2 years ago.
No good ! Buttons are are temperature, spin, a red sun and a clock.
Expert:  Rob replied 2 years ago.
Hi Patricia

Try this

put the washer cycle on intensive dryer mode then hold down the clock/timer button button for five seconds

Let me know

Rob

Rob and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
Bingo ! Many, many thanks.
Expert:  Rob replied 2 years ago.
Hi Patricia

Well done

Thanks for letting me know

All the best

Rob