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How long have you had this appliance, and how long has this been happening?You say you are clearing the hole in the fridge, yet you say the problem is with the freezer... Have you cleared the hole in the freezer?
I cannot see any hole in the freezer
There is a panel in the back of the freezer behind the drawers... Behind that panel is the defrosting parts of the freezer... At the bottom of those is a hole that drains out to the back of the freezer onto the top of the compressor.. This hole is the hole you need to unblock
I cannot see any hole in the freezer Your description does not tally with what I see. There is just a fan visible in the freezer compartment
Have you removed the rear panel?
The panel inside the freezer at the back
Once you remove the panel you should also see this
The hole is beneath this