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Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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model zbb28650sa Ice keeps appearing under the bottom freezer

Customer Question

model zbb28650sa Ice keeps appearing under the bottom freezer drawer, I keep using the tool to clear, in the hole in the fridge- there never seems to be any obstruction
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is ***** ***** I will try assist you with answers to your problem. Please be patient whilst awaiting answers.. I will return to respond.

George-Allsorts :

How long have you had this appliance, and how long has this been happening?

You say you are clearing the hole in the fridge, yet you say the problem is with the freezer... Have you cleared the hole in the freezer?

JACUSTOMER-cqsa82e8- :

I cannot see any hole in the freezer

George-Allsorts :

There is a panel in the back of the freezer behind the drawers... Behind that panel is the defrosting parts of the freezer... At the bottom of those is a hole that drains out to the back of the freezer onto the top of the compressor.. This hole is the hole you need to unblock

JACUSTOMER-cqsa82e8- :

I cannot see any hole in the freezer Your description does not tally with what I see. There is just a fan visible in the freezer compartment

George-Allsorts :

Have you removed the rear panel?

George-Allsorts :

The panel inside the freezer at the back

George-Allsorts :

Once you remove the panel you should also see this

Full Size Image

George-Allsorts :

The hole is beneath this

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