How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask George-Allsorts Your Own Question

George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

Our Siemens XL A1 washer rattles on the spin cycle and does

Resolved Question:

Our Siemens XL A1 washer rattles on the spin cycle and does not complete the cycle -- may have lost watch battery in wash!
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** am not here constantly, so kindly be patient whilst awaiting responses, answers take time. If you need further info, ask.

George-Allsorts :

Can you give me the E Nr and FD from the appliance sticker inside the door

Customer: Wxlm168agb/14
Customer: Fd **********
George-Allsorts :

I cannot see the FD that you posted .. Can you re-type it with a # ***** front of the numbers please

Customer: FD 8508 700202
George-Allsorts :

Thanks for that..

Can you get access to the appliance at the moment?

Customer: E-nr WXLM168AGB/14
George-Allsorts :

yes, I have that thanks...

Can you open the door of the appliance and spin the drum by hand... Let me know if there are any noises

Customer: Yes I can -- no noises!
George-Allsorts :

Can you also, without more than finger pressure, test for upwards movement in the drum at three equilateral positions

Customer: Can't feel any upwards movement in 3 positions
George-Allsorts :

OK... that is good news.

George-Allsorts :

In the bottom right corner of the front of your machine you will see a square panel

George-Allsorts :

can you see it?

George-Allsorts :

Firstly you need to use the filter opening behind that flap to drain the drum of water

George-Allsorts :

Let me know when that is done

Customer: Sorry -- been out!
George-Allsorts :

That is what

George-Allsorts :

Sundays are for

Customer: yes -- it's the filter. I re inspected it and there was a linen strip and bit of plastic, which I removed. Re-ran the machines and, when it gets to the Spin cycle, it beeps, as though it has finished and will not spun. It will not then spin on the 'spin only' cycle either.
George-Allsorts :

Is this even when it is empty?

George-Allsorts :

or is it just when it is loaded with washing?

Customer: It won't spin or empty, even with no clothes in.
George-Allsorts :

OK... When you opened the filter.. Did you check that the impellor of the pump was able to turn freely?

Customer: You are a marvel -- the battery was jammed in the impeller!. Ok to try running the machine again?
George-Allsorts :

Excellent... Let me know how it goes

Customer: Full cycle completed! Brilliant - thank you!
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
George-Allsorts and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions