Hello, my name is***** am not here constantly, so kindly be patient whilst awaiting responses, answers take time. If you need further info, ask.
Can you give me the E Nr and FD from the appliance sticker inside the door
I cannot see the FD that you posted .. Can you re-type it with a # ***** front of the numbers please
Thanks for that..Can you get access to the appliance at the moment?
yes, I have that thanks...Can you open the door of the appliance and spin the drum by hand... Let me know if there are any noises
Can you also, without more than finger pressure, test for upwards movement in the drum at three equilateral positions
OK... that is good news.
In the bottom right corner of the front of your machine you will see a square panel
can you see it?
Firstly you need to use the filter opening behind that flap to drain the drum of water
Let me know when that is done
That is what
Sundays are for
Is this even when it is empty?
or is it just when it is loaded with washing?
OK... When you opened the filter.. Did you check that the impellor of the pump was able to turn freely?
Excellent... Let me know how it goes