Hello, my name is***** am not here constantly, so kindly be patient whilst awaiting responses, answers take time. If you need further info, ask.
Can you press and hold the start button for 3 or 4 seconds and let me know what happens
hi - I have done that and the c (celius) button is flashing otherwise it all looks normally as a program looks as its about to start - but nothing haoppens, no falshing triangle button - its not illuminated at all
Now can you turn it to Drain/Spin and let me know what happens
ok off to do that now...
ojk turned to spin/drain - the programm change on the digital panel the c is still flashing - but nothing else happens
There is still water in the machine... yes?
yes there is
Remove the drain hose from the drain... Use a dish bowl or something similar utility .. lower the pipe toward the bowl... water should start to drain into the bowl... once this is done , let my know
okay - is there a filter you want me to check whilst this is happening?
not yet.. else you will flood the kitchen
ok will be back in a couple of minutes..
nothing is coming out :(
OK.. you have a blocked pump...Turn off the applianceMove the appliance forwardRemove the filter cover/flapTilt the appliance to a degree that you can place the bowl underneath the filter flap
open the filter housing by turning to the left
be ready wil a lot of towels in-case of spillage
okey dokes will do that and be back as soon as done :)
have done that - good tip for the towels! The filter had lots of grey stuff / fur type in it - so have cleaned the grey fluff out and popped it back in - what now?
~take it off again... get a long thin implement like a thin screwdriver
okay then what?
using the implement carefully, rotate the impellor of the pump at the rear inside the housing to feel if it is able to turn
okay off to do that ... be right abck
yes done that all freely able to turn
Ok, now put the hose into the bowl and turn on the machine... Drain/Spin.. Let me know what happens
the machine has started!
its draining as I type its a 12 minute programme
Put everything back and we'll do a few more things before finishing
okay will have to wait for the 12 minute cycle to finish first?
no... press and hold START for 3 seconds to cancel the program
okay doing that now...
ok done that -
the lock is still flashing at the moment incase thats relavant at all?
OK, put the hose back onto the drain and put the machine back into place
okay doing that now.... be right back
okay all done...
The light should have now gone off .. yes?
OK... take everything out of the washer
We are now done... Remember to rate me kindlyHowever, I want you to put the appliance onto a 90degree wash, with nothing in the drum... let it finish on its own.. this will clear everything from in-between the two drums... print all this off in-case it ever happens again.
thank you x
you are very welcome
Can I help you any further?
no its just doing its 90 degree wash now, so fingers crossed all is good - will know for sure when its finished but I am pretty confident its all ok
Remember to Rate Me to close the question down... You can then return to me at any point using the same link.. Have a lovely day
How did we get on.. Did the washer finish the full cycle with no problems?