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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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My brand new Samsung washer dryer will not power up after there

Resolved Question:

My brand new Samsung washer dryer will not power up after there was a power cut during a drying cycle. I've left it switched off for quite a while and the power is back to the house. There is a slight click in the machine when I switch power to it, but the power on button does not get the controls lit up...
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** am not here constantly, so kindly be patient whilst awaiting responses, answers take time. If you need further info, ask.

George-Allsorts :

Can I ask the model number of your appliance please

JACUSTOMER-il32r9kz- :

WD906U4SA Washer Dryer

JACUSTOMER-il32r9kz- :

Only got it yesterday, so it's that brand new

George-Allsorts :

Where on the appliance is the 'slight click' that you hear?

Have you tried to power it in another socket

JACUSTOMER-il32r9kz- :

Slight click inside machine. Haven't tried a different socket but will do now and report.

JACUSTOMER-il32r9kz- :

No luck with another socket

George-Allsorts :

Did the appliance work the first time you used it?

JACUSTOMER-il32r9kz- :

Yep, it was fine.

George-Allsorts :

When you say the power was cut.. was this to the whole property?

JACUSTOMER-il32r9kz- :

Yes, to the whole

JACUSTOMER-il32r9kz- :

Everything else in the house is working OK

George-Allsorts :

Just for the sake of testing.. can you plug something ito the socket to test the socket

JACUSTOMER-il32r9kz- :

Yes, and that was the original socket it was plugged in. Power is there ok

George-Allsorts :

Have you tested the fuse in the plug of the appliance?

JACUSTOMER-il32r9kz- :

I will try a new one. Just tried it and heard slight click in machine again, so that would indicate to me that the fuse was OK

George-Allsorts :

Are you aware of what caused the power to go down in your property?

JACUSTOMER-il32r9kz- :

No, it was just a local interruption. Didn't last long.

George-Allsorts :

Did it trip the consumer unit in your propert?

JACUSTOMER-il32r9kz- :

No

George-Allsorts :

Property

George-Allsorts :

The assumption is then that the surge of the reintroduction of power to the property has destroyed the electronics in the washing machine...

Phone the manufacturer for a replacement.. It should be under warranty

JACUSTOMER-il32r9kz- :

It's got a 5 year warranty. I'll give them a call tomorrow if it doesn't manage to clear the fault itself.

George-Allsorts :


It will not clear on its own... I'm sorry to have to give you that diagnosis... Please do not delay, as delays transfer rights from the customer to the manufacturer.

Please remember to rate kindly.. and if you don't mind, please return to let me know if you manage to get it sorted with the manufacturer....

JACUSTOMER-il32r9kz- :

Ok, I was living in hope! I won't delay with it as I've been without a machine for 3 weeks until this arrived yesterday, Will let you know what manufacturer does. Thanks

George-Allsorts and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Yep. Electronics had gone as we suspected. Two boards were replaced, one at the bottom of the machine and the none at the control panel.

Expert:  George-Allsorts replied 2 years ago.

I am so glad you got it sorted and didn't wait to see if the appliance rectified the problem itself...

FYI .. for future reference, If ever this sort of occurrence re-happens; if you can not get a manufacturer to replace the item under warranty, if you can find the source of the problem.. ie. local electric board.. you can claim from them for the repairs.

kindest regards, & thanks for keeping me up-to-date

George

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