Hello, my name is***** am not here constantly, so kindly be patient whilst awaiting responses, answers take time. If you need further info, ask.
Can I ask the model number of your appliance please
WD906U4SA Washer Dryer
Only got it yesterday, so it's that brand new
Where on the appliance is the 'slight click' that you hear?Have you tried to power it in another socket
Slight click inside machine. Haven't tried a different socket but will do now and report.
No luck with another socket
Did the appliance work the first time you used it?
Yep, it was fine.
When you say the power was cut.. was this to the whole property?
Yes, to the whole
Everything else in the house is working OK
Just for the sake of testing.. can you plug something ito the socket to test the socket
Yes, and that was the original socket it was plugged in. Power is there ok
Have you tested the fuse in the plug of the appliance?
I will try a new one. Just tried it and heard slight click in machine again, so that would indicate to me that the fuse was OK
Are you aware of what caused the power to go down in your property?
No, it was just a local interruption. Didn't last long.
Did it trip the consumer unit in your propert?
The assumption is then that the surge of the reintroduction of power to the property has destroyed the electronics in the washing machine...Phone the manufacturer for a replacement.. It should be under warranty
It's got a 5 year warranty. I'll give them a call tomorrow if it doesn't manage to clear the fault itself.
It will not clear on its own... I'm sorry to have to give you that diagnosis... Please do not delay, as delays transfer rights from the customer to the manufacturer.Please remember to rate kindly.. and if you don't mind, please return to let me know if you manage to get it sorted with the manufacturer....
Ok, I was living in hope! I won't delay with it as I've been without a machine for 3 weeks until this arrived yesterday, Will let you know what manufacturer does. Thanks
Yep. Electronics had gone as we suspected. Two boards were replaced, one at the bottom of the machine and the none at the control panel.
I am so glad you got it sorted and didn't wait to see if the appliance rectified the problem itself...FYI .. for future reference, If ever this sort of occurrence re-happens; if you can not get a manufacturer to replace the item under warranty, if you can find the source of the problem.. ie. local electric board.. you can claim from them for the repairs.
kindest regards, & thanks for keeping me up-to-date