Hello, my name is***** am not here constantly, so kindly be patient whilst awaiting responses, answers take time. If you need further info, ask.
Can you tell me the model number please.. it will be on the sticker that is to the left of the salad bowls
Have you had any modification done to your appliance by Beko?
can you give me the serial number of the appliance .. this is on the same sticker
Sorry for the delay... I'm just checking on something
Ok.. I have checked the safety of your appliance with the Beko recall website and your serial number is ***** listed for recall
So, where in the fridge freezer is the ice forming
on the back of the fridge inside facing the door
What state is the freezer in?
there is nothing wrong with the freezer it is working fine . it is only in the top fridge where the ice is
OK.. can you look around the door seal on the fridge door and let me know ... Is it closing to the frame of the fridge all the way around?
it looks alright
get a thin piece of card.. place it between the fridge and the door seal, and move it all the way round ... there should be resistance all the way
there is resistance on top and side but none on the bottom
Ok.. In that case it is the door seal that is causing you problem... There is warm air entering the fridge cavity, this is then condensing in the cool of the fridge.. the condensation is then freezing on the rear cavity of the fridge
what do i do now
The door seal for your fridge is replaceable... the Part Nr is 4324854100 and is available from the Beko website
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