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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9565
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Appliance

Bosch Dishwasher has a child lock. The machine is locked with

the door open. How can... Show More
the door open. How can I cancel the child lock so that I can close the door and start a new wash?
Submitted: 2 years ago.
Category: Appliance
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replied 2 years ago.
Michael :

Hi are you thee

Michael :

there?

Michael :

I will switch us to Q&A it wokrs better ;-)

Michael, Customer Service replied 2 years ago.
Hi Alec,
May we have the full model
Thank you # ***** your dishwasher?
Also how old is your dishwasher?
Is the lock engaged with the door open as I suspect?
Customer reply replied 2 years ago.

I am not in the same house as the dishwasher so don't have the number

Quite a few years

Yes it seems locked with the door open and is showing 2hr 36 mins before the wash will start

Customer reply replied 2 years ago.

I am moving back to the house where the dishwasher is.

Can you send any answer as an email that I can pick up when I am using the internet on my phone?

Michael, Customer Service replied 2 years ago.
Hi Thanks Alec, that doesn't sound like the child lock is the issue here. But you need to turn power off to the dishwasher for 15 minutes then back on. Please let me know if this helps or not, if it fixes the problem please rate kindly if not please don't rate yet but simply reply to me for further instructions;-)
Customer reply replied 2 years ago.

I have turned the machine on and off at the switch on the front quite a few times.

Do you want me to turn off the supply to the machine?

Michael, Customer Service replied 2 years ago.
Hi Alec yes, thats what I need you to do, switch it off at its main supply, not the switch on the unit.
Customer reply replied 2 years ago.

Will do and now definitely going back to the house. Could you perhaps phone me in 15 minutes? My number is ***** 878989

Alec

Michael, Customer Service replied 2 years ago.
Hi Alec, we cant call as we aren't permitted that luxury unless you accept this message then agree to additional services.
If you want me to be able to call simply rate my service as good or better, if not, please hold off on rating and we can solve this issue here just like this ;-)
I already have an Idea of whats wrong, but thats why I need you try that power interruption for me and let me know what happens.
Customer reply replied 2 years ago.

I turned off the supply but nothing has changed. The door will not shut. The clock is still stuck on 2 hours +

Michael, Customer Service replied 2 years ago.
Thank you Alec, unfortunately the unit isn't in child safety lock mode.
Its got a faulty main control board. Its easy to replace requiring only a few basic hand tools, and no soldering;-) I will help you make this repair in less than an hour.
The best place to get that would be Espares, I have listed all their contact information below for your convenience.
Please don’t forget to rate my service before closing this page,
then you can always contact me the very same way at no additional cost if you have further questions about this;-)
Thank you Alec and have a wonderful day!
Tech Michael
Please contact Espares:
Sales/Parts
0844 9777 888
After sales
0333 4007 888
Monday to Friday 8am to 6pm, Saturday 9am to 4pm, or 10am to 4pm on Bank Holidays
For security and training purposes, telephone calls may be recorded or monitored.
Customer reply replied 2 years ago.

any idea of the price approximately

Michael, Customer Service replied 2 years ago.
Hi Alec it could be anywhere from 80.00 to 150.00;-)
Hope that helps.
Please rate kindly so I can remain with you.
Thanks
Customer reply replied 2 years ago.

Thanks

Problem now solved

Alec

Michael, Customer Service replied 2 years ago.
HAPPY TO HELP ;-)
Please rate kindly no additional cost to do that.
Have a great evening!
Michael, Customer Service replied 2 years ago.
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