Hello, my name is George..When in call for service push clear and 8 to get the error code on the top right hand corner of the screen
It says c970
C970: HVT or charge corona.Remove main charge and trans/sep. coratron units and check --- make sure wires are not broke, clean grid, clean canals of units.Replace and part needed.If coratron units are fine --- replace HVT ( high voltage transformer).There is no reset code for c970 ...the cause of this is the second transfer roller grounding contact..check if there is foreign materials on the contact ...this error is grounding contact problem
where is this on the machine?
On the drum unit
is this something that I can do myself? I feel that you have just copied text as this is not self explanitry. I replied to your answer two days ago and am still waiting for a reply....
What information are you awaiting?
where thr drum unit is? and is this someting that I can do? I need this printer up and running asap
Sorry, I don't have that deep a knowledge of the printer.. You asked If you could still use the printer.. The answer is not until you reset the error after repairing the problem..I told you how to find your fault code and then when you found it I told you what the fault code means. This is in excess of what you requested.You have left me two bad ratings even though I answered you request and helped you to find out what the problem was ...You need tho call an engineer to see to the problem.