How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
Type Your Appliance Question Here...
George-Allsorts is online now

Hi There I have a toshiba e studio 281c printer and it has

Customer Question

Hi There I have a toshiba e studio 281c printer and it has just come up with call for service is there anyway I can still use the printer?
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is George..

When in call for service push clear and 8 to get the error code on the top right hand corner of the screen

JACUSTOMER-eia5671t- :

It says c970

George-Allsorts :

C970: HVT or charge corona.
Remove main charge and trans/sep. coratron units and check --- make sure wires are not broke, clean grid, clean canals of units.
Replace and part needed.
If coratron units are fine --- replace HVT ( high voltage transformer).

There is no reset code for c970 ...the cause of this is the second transfer roller grounding contact..check if there is foreign materials on the contact ...this error is grounding contact problem

JACUSTOMER-eia5671t- :

where is this on the machine?

George-Allsorts :

On the drum unit

JACUSTOMER-eia5671t- :

is this something that I can do myself? I feel that you have just copied text as this is not self explanitry. I replied to your answer two days ago and am still waiting for a reply....

George-Allsorts :

What information are you awaiting?

JACUSTOMER-eia5671t- :

where thr drum unit is? and is this someting that I can do? I need this printer up and running asap

George-Allsorts :

Sorry, I don't have that deep a knowledge of the printer.. You asked If you could still use the printer.. The answer is not until you reset the error after repairing the problem..

I told you how to find your fault code and then when you found it I told you what the fault code means. This is in excess of what you requested.

You have left me two bad ratings even though I answered you request and helped you to find out what the problem was ...

You need tho call an engineer to see to the problem.

Related Appliance Questions