Hi, my name is ***** ***** I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. To open the door,unplug the appliance, take the top and right side panel off. See if you can unlatch the door from the right side. If you cannot open the door this way then you will have to force it open by protecting the paint with a rag and prying it open then replace the failed lock mechanism.