How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Plumberpro Your Own Question

Plumberpro
Plumberpro, Home Appliance Technician
Category: Appliance
Satisfied Customers: 634
Experience:  Heating and hot water heating appliances experienced
77408428
Type Your Appliance Question Here...
Plumberpro is online now

Hi, I have a Keston Qudos 28hp boiler. We recently ran low

Resolved Question:

Hi, I have a Keston Qudos 28hp boiler. We recently ran low on LPG and it may have run out before a delivery to the tank (we weren't home to check). The tank has now been resupplied but the boiler shows an error code 02 and when I reset it, it tries to re-start but they defaults to error code 02 again. can you help please?
Matt Wiles
Submitted: 2 years ago.
Category: Appliance
Expert:  Plumberpro replied 2 years ago.
Plumberpro :

Hi . the gas pipe is has air in it . keep resetting till all the air is purged and it will fire

Customer:

Thanks; I have reset it 6 times now and each time the ignition flame symbol flashes slowly, then fast as the boiler tries to fire. This cycle is repeated about 5 times and then I get an Error Code 04. Is this what you expected, and should I just keep resetting?

Plumberpro :

Yes please. Normally a gas engineer would crack the gas valve but which is quicker, but because it is going through gas valve at low rate it can take a while , thanks

Customer:

OK; typically, how long should it take? I've been resetting for about an hour now - is that what you had in mind?!

Plumberpro :

Hi . can you give me a minute , back in two minutes , thanks

Plumberpro :

Hi . your error codes are no gas and failed ignition. WS it going to this fault before the gas ran out?

Customer:

No, I don't think so; we had hot water the morning the gas was refilled so if the boiler was without gas, then it was only for a short time. That said, I think that the problem was caused either by us running out of gas or some problem created when the gas was resupplied. The gas is supplied into a ground tank and is now showing 85% full; there appears to be only one stopcock which is set at right angles to the inlet valve. Does that help?

Plumberpro :

Do you have a long gas run?

Customer:

About 10 metres.

Plumberpro :

Ok . the gas valve should be in line with the pipe

Plumberpro :

10 metres is a lot of air to purge as well , but your gas valve may be off

Plumberpro :

Could you take a photo of your gas valve? Please

Customer:

Thanks; the valve was a red herring; the stop cock was just to enable the gas inlet to be isolated so that a delivery pipe could be fitted. I can see no evidence of any restriction to gas flow from the tank. As you say, 10 metres is a lot of air so if you still think this is the most likely reason, we'll keep on resetting.

Plumberpro :

Ok . it may take a while , but eventually it will light. All the best

Plumberpro :

Hi . do you have a LPG oven/hob . have you cleared that through?

Plumberpro :

Hi . did you get it working?

Plumberpro, Home Appliance Technician
Category: Appliance
Satisfied Customers: 634
Experience: Heating and hot water heating appliances experienced
Plumberpro and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.