Hi, my name is ***** ***** I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. If you remove the bottom drawer of the fridge, is there a buildup of debris and water there? If so clean the bottom of the fridge and clear the little hole that is there for a condensation drain. Let me know what you find.
Nothing similar to this?
Is it all the way at the back?
Strange. Looking in the fridge not the freezer?
How about on the bottom of the back wall?
Sorry I meant on the inside. Sometimes they have it along the bottom and there is a little track to direct the condensation in.
Great! How did you go about defrosting? Has it been off for a period of time with the doors open?
You will not. The issue is either caused by the evaporator has frozen up and the condensate drain being blocked. If you do not get the evaporator completely defrosted then the problem will re-occur soon. You would have to leave the doors open and power off for at least 24 hours then wipe the inside of the fridge and freezer clean. The evaporator freezing up would be caused by a few different things. One would be the condensate drain, another would be items in the freezer blocking the vent and another would be a worn door seal or the door being accidentally left open or not quite closed.
No engineer needed. You do those things and all will be well again.
The only other issue it could be is a refrigerant leak. If this is the issue the compressor will get really hot and the freezer will no longer cool. This problem is not very good at all. Replacing the refrigerant and fixing the leak are very expensive and must be done by a qualified tech. It almost always is close to the same price as replacing at that point if you can find anyone to fix it at all.
You are very welcome. I am glad to help.