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canuck the pro
canuck the pro, Plumber
Category: Appliance
Satisfied Customers: 2882
Experience:  Plumber
64367226
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my maytag msd265 refridgerator is not cooling. the icemaker

Customer Question

my maytag msd265 refridgerator is not cooling. the icemaker is also not working
Submitted: 2 years ago.
Category: Appliance
Expert:  canuck the pro replied 2 years ago.
Customer:

Hi, my name is ***** ***** I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. Is the compressor really hot? Is there any ice forming around the vent in the freezer?

JACUSTOMER-4myyxddi- : Nothing is happening. No ice anywhere
Customer:

No humming, no power?

Customer:

Compressor is not hot?

Customer:

Are you there?

Customer:

This will move along quickly if you stay for the chat. I will be online for another hour. Hopefully we can enter the chat at the same time.

JACUSTOMER-4myyxddi- :

there is no ice anywhere

JACUSTOMER-4myyxddi- :

I do not recall the compressor being hot either

Customer:

Is there power at all? Has it been off for a while?

JACUSTOMER-4myyxddi- :

there is power to it. The control panel is lighting up

Customer:

It has not been turned off? Is the freezer cooling at all?

JACUSTOMER-4myyxddi- :

this is about the third month that it is off. I changed the control panel

JACUSTOMER-4myyxddi- :

no cooling at all

Customer:

Will you check the compressor to see if it is really hot?

JACUSTOMER-4myyxddi- :

give me a few minutes. checking now

Customer:

Excellent

JACUSTOMER-4myyxddi- :

not hot, no humming. I plugged it in and out

Customer:

So it has been off for a while then? It was only on for a second?

JACUSTOMER-4myyxddi- :

on for a second? what do you mean

Customer:

How long has the fridge been on?

JACUSTOMER-4myyxddi- :

it stopped working about three months ago.

JACUSTOMER-4myyxddi- :

I bought a control panel, that did not fix the problem

JACUSTOMER-4myyxddi- :

its just stopped getting cold. it went completely dead

Customer:

What setting is it on?

JACUSTOMER-4myyxddi- :

that was my mistake. It isplugged in all the time

JACUSTOMER-4myyxddi- :

I plugged it out (not in) and plugged it back in

Customer:

Okay. Completely dead? The light does not turn on inside when you open the fridge? Or everything works but it does not cool? What setting is it on?

JACUSTOMER-4myyxddi- :

yes, everything (except the ice maker) works but it does not cool. It is on the middle setting

JACUSTOMER-4myyxddi- :

the light comes on etc.

Customer:

Will you turn it to max and let it be for about 30 minutes. Tell me if the compressor makes any noise or gets hot, ok?

JACUSTOMER-4myyxddi- :

ok. should I sent an email, where do I send it?

Customer:

We meet right here in the chat. See you in 30

JACUSTOMER-4myyxddi- :

ok

JACUSTOMER-4myyxddi- :

no joy\

Customer:

Sorry yes. Do you have a multimeter? Will you check the voltage on the compressor?

Customer:

Were you able to check the voltage on the compressor?