Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
Hi Mike, sorry to hear you have got a problem with the freezer. Firstly, the appliance is electronically controlled with a pcb behind the facia panel (ie where the temperature control knob is) You should have three lights, Green this indicates that you have electric to the appliance. Yellow/Orange which is the fast freeze button and red which is the alarm light (this indicates if the temperature is outside that set) From what you have said both red and orange are on? Set the temperature control to the centre point ~ moving around the back put your hand on the compressor (motor) and tell me if it is hot or just luke warm and can you hear a clicking every now and again ~ come back to me with your results.
I am back from work and can report the following.
I am home form work and can report the following factors