How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dales-Electronic Your Own Question
Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1466
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

The Hotpoint Freezer Mistral FZ 7 does not appear to be operative.

Resolved Question:

The Hotpoint Freezer Mistral FZ 7 does not appear to be operative. We have tried changing the control button at the top of the freezer with the FF light on but do not know what the normal setting is or which of the tree lights should be on.
Regards,
Mike
Submitted: 3 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 3 years ago.
Dales-Electronic :

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries

Dales-Electronic :

Hi Mike, sorry to hear you have got a problem with the freezer. Firstly, the appliance is electronically controlled with a pcb behind the facia panel (ie where the temperature control knob is) You should have three lights, Green this indicates that you have electric to the appliance. Yellow/Orange which is the fast freeze button and red which is the alarm light (this indicates if the temperature is outside that set) From what you have said both red and orange are on? Set the temperature control to the centre point ~ moving around the back put your hand on the compressor (motor) and tell me if it is hot or just luke warm and can you hear a clicking every now and again ~ come back to me with your results.

Customer:

Hi Ian,

Customer:

I am back from work and can report the following.

Customer:

I am home form work and can report the following factors

Customer:

Hi Ian,

Dales-Electronic and other Appliance Specialists are ready to help you