Hello, my name is***** you need to ask for more info, please do. Kindly be patient whilst awaiting responses, I'm only here part-time.
Does the machine still have water in it?
If the appliance still contains water then you will be unable to open the door... Drain any water in the appliance via the filter.. then attempt to open the door
If the appliance does not have any water in it, then take off the lid after disengaging any power... Put your hand down the inside of the front panel to the door latch and push the latch toward the drum.. pull the door toward you at the same time