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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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RF711-S08UK will not power on: lights on & fan spins hard drive

Customer Question

RF711-S08UK will not power on: lights on & fan spins hard drive spins for ~1 second then nothing. What can be wrong please?
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Michael :

good morning how may we help you today?

Michael :

I will switch us to Q & A it seems to work better;-)

Expert:  Michael replied 2 years ago.
Hi Andrew, how old is your laptop?
Also do you get any screens when you turn it on?
Thank you
Tech Michael
Customer: replied 2 years ago.

2yrs old

no time to display anything in 1 second

Expert:  Michael replied 2 years ago.
Thank you Andrew,
this will need service.
The problem is with the main board not the Disk drive.
Any local computer repair shop can help you fix this. But they will need to do a bit of testing because the issue could be one of many. For sure this one is an electronic component failure. I wish I had better news for you I really do.
But 30 years in the business tells me this.
It may not take them long but it could be also that the computer needs a new main board I have seen this personally many times.
I will stick with you in case you have additional questions.
Please don't forget to rate my service to you, kindly before closing this page you will still have access to me and you can contact me anytime
simply by replying to this message at no additional cost;-)
Thank you Andrew and have a great day!
Tech Michael
Customer: replied 2 years ago.

Already figured that as a possibility from the manufacturer.

Expert:  Michael replied 2 years ago.
Hi Andrew, its likely a cold solder joint but most of that board is surface mount technology requiring special(expensive) tools to even try to fix it.
it is as you say a manufacturing defect.
you could try calling Samsung, maybe they will give you a deal?
Not sure with those guys lol;-)