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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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the water in my slimline dishwasher wont go away

Customer Question

the water in my slimline dishwasher wont go away
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** you need to ask for more info, please do. Kindly be patient whilst awaiting responses, I'm only here part-time.

George-Allsorts :

Can you give me the full E Nr of the appliance... It can be found on the top of the metal part of the door

George-Allsorts :

Can you supply the FD next to the E Nr too

JACUSTOMER-hfm06v3u- :

SRS46A02GB/O8

JACUSTOMER-hfm06v3u- :

SD13GT1B

George-Allsorts :

and the FD

JACUSTOMER-hfm06v3u- : ###-##-####/p>
George-Allsorts :

The FD should be marked FD and should only be 4 numbers

JACUSTOMER-hfm06v3u- :

8202

George-Allsorts :

thx.. one moment please whilst I get the diagrams for your appliance

George-Allsorts :

You need to contact Bosch Repair Action on freephone #0800-0234881 as your appliance is part of a list with BSH Customer Service that requires Free attention from them

Do Not Use the appliance until you have contacted them.. You will need to give them the E Nr and FD that you just gave to me...

Please feel free to come back to me after they have attended to your appliance

JACUSTOMER-hfm06v3u- :

SOMEONE CAME OUT A WHILE AGO AND DID SOMETHING WHICH DID NOT COST ME ANYTHING AS MINE WAS ON A LIST. IS THIS THE SAME THING?

George-Allsorts :

Yes...

George-Allsorts :

OK, we can proceed then...

JACUSTOMER-hfm06v3u- :

IS THAT ME FINISHED TALKING TO YOU AND DID IT COST ME?

George-Allsorts :

Im going to switch you to Q&A to allow you more time

Expert:  George-Allsorts replied 2 years ago.
Ok.. one moment please
Expert:  George-Allsorts replied 2 years ago.
I have switched this to Q&A.. This means that we can continue to chat without this costing you any more money, unless you want the ability to call me by telephone.

Can I ask you how long ago the Bosch Engineer came out?...

The problem could be simply a blocked pump, but I want to make sure I am aware of all the factors before we do any exploring

I am off to work soon, but I will be back later and we can continue our chat then

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