How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1428
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a Hotpoint fridge freezer (model FF40X). At the back

Resolved Question:

I have a Hotpoint fridge freezer (model FF40X). At the back of the freezer compartment water has been dripping down through the vents and freezing on the bottom of the compartment. Any idea of the cause and any solutions? Many thanks. Graham
Submitted: 2 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 2 years ago.
Dales-Electronic :

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries

Customer:

Ok Ian - I can wait.

Dales-Electronic :

Hi Graham, This is fairly common on frost free appliances, what is happening is that the drain hole has frozen up and when it does its defrost the water instead of running out of the drain is filling up the drain channel and overflowing into the bottom of the freezer. The easiest way but not always the most convenient is to switch the appliance off for 48 hours leave the doors open and leave towels across the front and allow it defrost naturally. If this is not convenient, beg borrow or steal a wallpaper stripper, remove the end leaving you with just the tank and hose. Connect it up to the electric and switch it on. Switch the appliance off and remove the freezer draws and once you have steam coming out of the steamer get in the back of the freezer and defrost any visible ice build up.

Dales-Electronic :

Now you have to be abit careful, if the freezer has a removable back panel, carefully undo the screws/locking lugs and VERY carefully pull it forward noting the wires behind and using the steamer where necessary. Likely you will find a block of ice covering the evaporator (the aluminium thing with fins) blast the ice off this. Now look for two vent holes, should be one above the evaporator and one below or behind the evaporator. Shove the steamer into both vents and checking in the fridge make sure you have steam coming out. Once you have de-iced the whole thing check that the drain hole is clear. Once all is clear of ice, carefully put it all together and you should be OK. If not come back to me. If it works kindly rate my advice to keep the bosses happy. Take care with the hot steam, don't rush things and Im sure you will be OK ~ Ian

Customer:

We defrosted the freezer at the start of the week and removed all visible ice. After a couple of days the stream of ice had returned. I will try the wallpaper stripper idea once I empty the freezer again. Failing that I will leave the appliance off for a few days. We are lucky enough to have another fridge and freezer.

Dales-Electronic :

With this system, naturally defrosting for 24 hours is not long enough, what is happening is that the ice is not allowing the cold air to circulate correctly and when the system goes into defrost mode it cannot remove all the ice and knock on is that its builds up over a period. This is stage one, if this still doesn't sort out the problems then we have a defrost heater fault or the doors don't fit correctly. However, lets try the cheap option first ~ Ian

Customer:

Hi Ian. I carried out your recommendation then left the appliance to dry naturally. Switched it on Monday evening and all went well. Re-stocked the fridge freezer after a few hours of super cooling. Checked the bottom of the freezer compartment this evening and all is well! Thank you for your information. It gave me confidence to have a go and has saved me a lot of money. I have left positive feedback. Very much deserved and very much appreciated.

Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1428
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.