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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9137
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a Bosch Exxcel dishwasher that doesn't appear to have

Customer Question

I have a Bosch Exxcel dishwasher that doesn't appear to have power - there's no lights on the panel and no activity when buttons are pressed. It had stopped part way through it's last cycle yesterday as there was water still in the bottom.
I have checked the circuit breaker, the wall socket and the fuse (I put a new fuse in that didn't function, so I put the old one in another device just to check and it still worked).
Please can you help?!!
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi sorry to hear that,
How old is your dishwasher?
Do you have a meter for testing?
Thank you
Tech Michael
Customer: replied 2 years ago.

About 5 years old I think. Don't have a meter for testing.

Expert:  Michael replied 2 years ago.
Thanks Matt,
Did you check to see if there is power going to the main control board in the door?
If there isn't any there, then you would check the wiring connections under the front kick plate.
If all is good there, then you will need a new main control board. It is easy to replace and I can help.
The best place for that is Espares, I have listed all their contact information below for you.
I will stick with you until this is fixed, please dont forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you Matt and have a great day !
Tech Michael
Please call:
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Outside the UK? Call us on: +44 (0) 20 7717 5046.
Customer: replied 2 years ago.

Eventually got the "kick plate" off the front base of the machine - only to find that there's no wiring behind it.

So I assume you mean the plastic cover around the control panel? I can only get the top part of this free and not far enough to review any wiring or buttons inside. I don't want to force it and break it so can you advise please?

Expert:  Michael replied 2 years ago.

Hi sorry for the delay? What you are looking for is the wire that enters the dishwasher, then follow it to where it connects to the dishwashers plug wires.

But usually I find that this is a rare issue. More than likely the issue is a failed main control board.

Thanks Tech Michael

Expert:  Michael replied 2 years ago.
Hi again Matt, this one is going to be a failed main control board for sure. I will help as mentioned with this repair, but since it failed during the cycle and if you checked the outlet for power then there is your issue;-)

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